FrankDzedzy.com

Yesterday I found a fix to a problem I have been having with my Symantec antivirus server.  For a while now, every time I tried to unlock the server group in System Center I received this message:  “Error: Can’t communicate with the Server Goup. Verify Network Connectivity and that machines are operating within the Group! If problem persists, try clearing the Server Group cache and re-discovering all Server Groups.” after a brief timeout.  I ignored it for a while since I didn’t really need to do anything to the group and the server was running fine otherwise.  But yesterday I found this forum thread and this article from Symantec describing a fix to the problem.  Apparently there is a registry DWORD value at “HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LanDesk\VirusProtect6\CurrentVersion\ScSComms\LocalData” called “LoginCaCertIssueSerialNum”.  This is a counter that increments each time the group is unlocked.  Once the value exceeds 256, the group becomes unable to be unlocked.  Setting the value back to 1 fixed the problem immediatly for me.  I found this right after I had opened a case with Symantec, and a tech called me right after I fixed the problem on my own.  Of course he had the same solution, but I asked him why this is set up like this and he had no answer.  According to Symantec’s article this is fixed in version 10.0.2, and my server is just behind that.  It needs to be upgraded anyway.  I have seen so many strange bugs in Symantec software, but they aren’t the only ones with issues.